Luxury Bedding Company – Terms & Conditions
Last updated: August 2026
1. About these Terms & Conditions
These Terms & Conditions apply to purchases made through the Luxury Bedding Company website.
By placing an order with us, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
2. About Luxury Bedding Company
Luxury Bedding Company is a UK-based family-run business supplying luxury goose down duvets and pillows.
Our products are supplied for domestic consumer use unless otherwise agreed.
3. Product Information
We take care to ensure that product descriptions, photographs, dimensions, specifications and other information on our website are accurate.
Our products contain natural materials, including goose down and cotton. Because these are natural materials, there may be minor variations between individual products in appearance, loft, feel and other characteristics.
Such natural variations do not necessarily indicate a fault.
4. Prices
All prices shown on our website are in pounds sterling (£).
Prices include VAT where applicable.
We reserve the right to change prices at any time. However, once we have accepted your order, the price applicable to that order will not normally be changed.
If an obvious pricing error occurs on our website, we reserve the right to correct the error and, where appropriate, cancel an affected order and provide a full refund.
5. Placing an Order
When you place an order, we will send you an order confirmation by email acknowledging that we have received your order.
Your order is accepted when we confirm that the products have been dispatched, unless we notify you otherwise.
We reserve the right to decline or cancel an order where, for example:
the product is unavailable;
there has been an obvious pricing or website error;
we are unable to obtain payment; or
we reasonably believe the order is fraudulent or unauthorised.
If we cancel an order after payment has been taken, we will provide a full refund.
6. Payment
Payment must be received before an order is dispatched unless otherwise agreed by us.
We accept the payment methods displayed on the website at the time of purchase.
7. Delivery
We aim to dispatch orders as quickly as reasonably possible.
Any delivery dates or delivery periods shown on our website are estimates unless we have specifically agreed a particular delivery date with you.
Courier delays and other circumstances outside our reasonable control may occasionally affect delivery times.
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the product where appropriate.
8. Your Right to Cancel an Online Order
When you purchase goods from us online, you generally have a statutory right to cancel your contract within 14 days after the day on which you, or someone you nominate (other than the carrier), receives the goods.
You do not normally have to give a reason for exercising this statutory cancellation right.
To cancel an order, please contact us before the cancellation period expires using our website contact form or by contacting us by telephone.
We will then provide instructions for returning the goods.
This statutory cancellation right is subject to the exceptions provided by law, including the rules concerning certain goods supplied sealed for health protection or hygiene reasons.
9. Returning Goods After Cancellation
If you exercise your statutory right to cancel, you must return the goods to us without undue delay and normally within 14 days of telling us that you wish to cancel.
Unless we have agreed otherwise, you are normally responsible for the direct cost of returning goods following a change-of-mind cancellation.
If we have offered to collect the goods, or if the goods are being returned because they are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract, we will make appropriate arrangements with you.
You should take reasonable care of goods while they are in your possession.
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a way that would normally be permitted in a shop.
If goods are handled beyond what is reasonably necessary and their value is reduced as a result, the law may allow us to make a deduction from the refund to reflect that reduction in value.
10. Refunds
Where you validly cancel a contract under your statutory cancellation rights, we will process your refund in accordance with applicable law.
We will normally refund the payment using the original payment method.
Where applicable, the refund will include the cost of the standard delivery option originally paid by you. We are not required to refund any additional amount paid for a more expensive delivery option where you chose a premium delivery service.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been returned, whichever occurs first, where permitted by law.
11. Sealed Packaging, Pillows and Hygiene
Some of our duvets and pillows are supplied in internal plastic packaging for protection and hygiene purposes, together with an outer breathable storage bag.
You may open the outer packaging and, where reasonably necessary, inspect the product after delivery.
Where a product is supplied in sealed packaging specifically for health protection or hygiene reasons, the statutory cancellation right may no longer apply if the relevant seal is broken after delivery and the goods are therefore unsuitable for return for hygiene reasons.
Customers should therefore not sleep on, use or otherwise place duvets or pillows into normal use if they are considering exercising their statutory cancellation rights.
Opening packaging for reasonable inspection is different from using the product.
If a product has been used beyond what is reasonably necessary to inspect its nature, characteristics and functioning, and this results in a reduction in its value, we may be entitled to make a deduction from any refund to reflect the actual reduction in value, where permitted by law.
This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied, misdescribed or otherwise do not conform to the contract.
12. Hungarian Goose Down Bedding Sets
Our Hungarian Goose Down Bedding Sets are sold as complete bedding sets.
Each set includes:
1 Hungarian Goose Down Duvet
2 Standard Size Hungarian Goose Down Pillows
your selected duvet size;
your selected duvet tog; and
your selected pillow firmness.
The Standard Size pillows included with the sets measure approximately 50 × 75cm.
The available pillow firmness options are:
Soft
Medium
Firm
The pillows form part of the complete bedding-set product and are not optional items that can be removed from the set at the time of purchase.
12.1 Changing Pillow Firmness
If you receive your bedding set and find that your selected pillow firmness is not suitable for you, please contact us.
Where appropriate, we are happy to offer an exchange of the two pillows for an alternative available firmness.
This pillow-firmness exchange is an additional service offered by Luxury Bedding Company and does not remove or restrict any statutory rights you may have.
Any exchange will be subject to the applicable hygiene and returns requirements.
12.2 Changing the Duvet Tog
If you find that the duvet you selected is not suitable, for example because you would prefer a warmer or cooler duvet, please contact us.
Where an exchange is agreed, our normal approach will be to arrange the return of the complete bedding set and exchange it for another available bedding-set combination.
For example, a customer who has purchased a 9 Tog bedding set may contact us to discuss exchanging it for a 10.5 Tog bedding set.
Where the replacement set has a different price, we will advise you of any price difference before arranging the exchange.
12.3 Bedding Sets and Partial Returns
The Hungarian Bedding Sets are sold as complete bundled products at a set price.
They are not sold as a duvet at its normal standalone price with two pillows added at their normal standalone retail price.
If you exercise your statutory right to cancel a bedding-set contract, the complete bedding set should be returned.
We will deal with any refund in accordance with applicable consumer law, including any lawful provisions relating to goods supplied sealed for health protection or hygiene reasons.
Nothing in this section prevents you from exercising any statutory rights that apply to you.
13. Faulty, Damaged or Incorrect Goods
If you receive goods that are faulty, damaged, incorrectly supplied or do not otherwise conform to the contract, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs of the product and packaging.
We will investigate the issue and provide the appropriate remedy in accordance with your statutory rights.
This may include a repair, replacement, refund or other appropriate remedy depending on the circumstances.
Our Terms & Conditions do not limit or exclude your statutory rights.
14. 120-Night Risk-Free Trial
Our 120-Night Risk-Free Trial is a separate additional customer guarantee and applies only to qualifying products within our Canadian Goose Down and Siberian Goose Down collections.
The 120-Night Risk-Free Trial does not apply to Hungarian Goose Down products or Hungarian Goose Down Bedding Sets.
The full terms and conditions of the 120-Night Risk-Free Trial are provided on our dedicated 120-Night Risk-Free Trial page.
Nothing in the 120-Night Risk-Free Trial limits or replaces any statutory rights you may have.
15. Special Offers and Free Gifts
Where a promotional offer includes a free product or gift with a purchase, the terms of the relevant promotion will apply.
If the purchased product is subsequently returned for a refund and the promotional conditions are no longer met, we may require the free product or gift to be returned where permitted by law.
We will explain the applicable arrangements when processing the return.
16. Accounts
If you create an account on our website, you are responsible for keeping your account login details secure.
Please contact us promptly if you believe that your account has been accessed without your permission.
17. Intellectual Property
All content on the Luxury Bedding Company website, including text, photographs, product images, graphics, logos and other materials, belongs to Luxury Bedding Company or its relevant licensors unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission.
18. Website Availability
We aim to keep our website available and operating correctly.
However, we cannot guarantee that the website will always be available or free from errors, interruptions or technical problems.
We may occasionally suspend or restrict access to the website for maintenance, security or other operational reasons.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
The latest version will be published on this page.
Changes will apply to future orders and will not affect rights that have already arisen under an existing contract.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you.
21. Contact Us
If you have any questions about these Terms & Conditions, your order, a return or an exchange, please contact us through our website contact form or by telephone.
Telephone: 01484 482507