Frequently asked questions answered by experts….

We try to despatch your order as quickly as possible, quite often on the same day, via APC couriers. Deliveries usually arrive within 3 working days of placing your order.
We are confident that you will be happy with your purchase(s). However, in the event that you wish to exchange or return an item(s), please do so within 14 days of receipt of the order. You can return your purchase for up to 14 days from the purchase date for a full refund. Goods must be unused, unwashed, undamaged and in perfect condition. Please include your original receipt when returning goods that comply with the above. Once your return is received and inspected by us (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit/debit card or original method of payment. For hygiene reasons we cannot accept returns of used bedding. It is the responsibility of the customer to pay for returning a product(s).
All Hungarian, Canadian, Siberian and Merino wool duvets have a 10 Year Guarantee. The guarantee covers manufacturing defects such as faulty stitching, leaking fill, migration or clumping of filling. Please call us on 01484 482507 if you have a problem with your duvet. We will replace your duvet with the same or similar product available at the time.
You must notify us as soon as possible of any change you want to make as all goods are normally dispatched within 24 hours.
We will ensure that goods are dispatched to you in perfect condition. In the unlikely event that any mishap has occurred before dispatch, please telephone our office on 01484 482507 or email us via our contact form immediately and we will dispatch replacement goods as soon as possible.
The courier will leave a card to say they tried to deliver and will normally leave a telephone number to re-arrange delivery. Note: If you include your mobile number when proceeding through the checkout pages our courier will text you the day before they deliver the goods.
Yes. Goods are normally delivered to the card holders address (Billing address), however this can be changed to the address of your choice through the checkout page (Ship to a different address?).
All UK deliveries are free. All orders are sent by APC couriers within the UK.
Secure payments can be made through our website. We accept most major credit/debit cards through our secure online payment providers Paypal or Stripe.
Alternatively, ApplePay and GPay have been added as two more secure optional payment methods.
Select your item(s) and click “Add to Basket” button. When you’ve finished shopping, proceed to checkout to confirm your order. Click “checkout now” to enter your billing address and / or shipping address. You will then be able to pay for your product(s) securely through Paypal, even if you don’t have a Paypal account you can use your credit / debit card. Just checkout as “guest” on the secure Paypal page. Alternatively you can use our secure payment provider, Stripe. Stripe accepts all major credit and debit cards.
ApplePay and GPay have been added as two more secure optional payment methods.
We only use your details (billing/shipping address and email) to process your order, we do not pass on to any third parties. We do not store any credit card/bank card information. Orders are processed through the secure payment gateways, Paypal, Stripe, GPay or ApplePay.